Copyright and DMCA Policy

Designated agent

Notices of claimed copyright infringement should be sent to our designated agent:

Email: dmca@socialpipe.dev
Post: [to be confirmed: agent postal address]

Email is the fastest route and starts the acknowledgement clock below on receipt.

SocialPipe extracts publicly available information from social media and video platforms and returns it as structured data: transcripts of spoken content, post metadata, comment text and channel statistics.

We do not host, store or redistribute video, audio or image files. Extraction is streamed and discarded. What we retain is derived text and metadata, held in a time-limited cache.

We consider timestamped transcript text to be a functional, factual representation of spoken content, and metadata such as title, duration and view count to be factual rather than copyrightable expression. We nevertheless process every notice we receive under the procedure below, and take the position above only where we assert it in a specific response, never as a reason to ignore a notice.

Filing a notice

To be effective under 17 U.S.C. §512(c)(3), a notice must include all of:

Your contact details as the complaining party
Identification of the platform hosting the material
Identification of the material claimed to be infringing
Identification of the copyrighted work claimed to be infringed
A physical or electronic signature of the person authorized to act
A statement of good-faith belief that the use is not authorized by the copyright owner, its agent, or the law
A statement, under penalty of perjury, that the information is accurate and that you are authorized to act on the owner's behalf

An incomplete notice is not silently discarded. We record it, acknowledge it, and respond naming the specific elements that are missing so you can complete it. The acknowledgement clock below runs from the moment we receive it either way.

Our timetable

Step	Target	What happens
Acknowledge	within 24 hours of receipt	Notice recorded, reference id issued to the claimant
Assess	within 72 hours	§512(c)(3) elements validated
Action	within 72 hours of receipt	Cached data for the identified material is purged and added to a permanent denylist; requests for it return `451`
Notify	with the action	The affected customer is sent the notice text and counter-notice instructions
Counter-notice	10–14 business days	On a valid counter-notice we restore the material unless the claimant files suit

Purging without the denylist would simply re-cache the material on the next request, so the two always happen together. The denylist is permanent until a counter-notice resolves.

Counter-notices

If you believe material was removed by mistake or misidentification, send a counter-notice to the designated agent above including your contact details, identification of the removed material, a statement under penalty of perjury of your good-faith belief that it was removed by mistake, and your consent to the jurisdiction of [to be confirmed: counter notice jurisdiction].

Repeat infringers

We terminate the accounts of repeat infringers in appropriate circumstances, as §512(i) requires.

A strike is recorded when a notice against a customer's requests is actioned, not when it is merely received. Anyone can send a notice; a strike requires that we assessed it and acted on it
A rejected notice, and a strike successfully answered by a counter-notice, do not count
Three strikes within a rolling twelve months results in account termination
Termination and the strike record are auditable, and the decision is reviewed by a person rather than applied automatically

Misrepresentation